Uma Ramasamy (age 75) hails from 2nd Street, Prakash Nagar, near Tiruverumpur, Trichy District. He went to the nearest online center yesterday to book a train ticket from Trichy to Bangalore Krishnarajapuram on 5th July.
Then when searching train details for his journey online, Coach No: 22498, SGNR HUMSAFAR had seats in 3rd class AC compartment. Following this, Umaramasamy booked the ticket.
He was confirmed with a reservation ticket and allotted lower berth number 9 in compartment B9. For that he paid Rs.875 including tax through internet. Later, he was texted with ticket confirmation details through PNR status on his phone number.
After this, within 15 minutes, a text message was received that his reservation ticket was canceled and the remaining 650 rupees will be deposited into your bank account within three to four days. Shocked by this, Uma Ramasamy contacted railway inquiry number 139 and spoke.
Uma Ramasamy said that after a long time of effort when he spoke to the Customer Service Center Officer Uma Ramasamy, after checking the details of the ticket booked and ticket cancellation details, the Customer Service Center Officer informed him that the train was not available on the date of his booking.
Later Uma Ramasamy checked the seat details of the train she booked on her cell phone and it showed that there were seats available. In this case, it is not acceptable for the customer service center officials to say that there is no particular train. Also, the elderly Uma Ramasamy said that she got Rs 200 compensation as the ticket booking was automatically canceled and she was very distressed.
In old age, if you are unable to go to the railway station and stand in line to book tickets, such mistakes happen if you book tickets online, and the railway administration should take responsibility and take action to prevent online fraud, and take steps to compensate the loss incurred by the railway administration to pay the full amount paid. He met the reporters and requested.
Following is the explanation given by the railway administration regarding the glitch in the reservation of railway ticket by senior citizen Uma Ramasamy; Train 622498 (PNR 4615714220) Trichy to Krishnarajapuram from Trichy to Krishnarajapuram in 3rd AC Class confirmed reservation ticket canceled by IRCTC without her consent mentioned by woman in Trichy. In this regard, after investigation by Southern Railway, the following facts have been found.
He booked the ticket through his neighbor Devaraj from his personal ID. IRCTC website records revealed that Devaraj had canceled his ticket online through IRCTC using his own ID and the refund was in process of transfer. Therefore, it is noted that the railway administration has clarified that his claim that the ticket was automatically canceled by IRCTC has been found to be false and this fact has been confirmed by Devaraj over the phone.
